ICICI Bank is recruiting candidates for the positions of Phone Banking Officers 2011

ICICI Bank is recruiting candidates for the positions of Phone Banking Officers for its Domestic and International Processes. The selected candidates will be responsible for managing customer queries / complaints in voice process (inbound and outbound calls). Selected candidates will be placed at Thane (Mumbai, Maharashtra) and Hyderabad (Andhra Pradesh). Following are details of skills required, eligibility and application procedure:

Eligibility and Qualifications: Applicants should be Graduates in any discipline. They should have 0-2 years experience in call centers in handling domestic and international customers of the Bank. Age should be below 28 years. Candidates should be open to work in rotational shifts and must have good communication skills in English and Hindi language.

Candidates should be able to handle and resolve customer complaints and queries over phone. They should provide customers with relevant information on products and services of ICICI bank. The incumbents are expected to cross sell new products and services of the Bank to its new and old customers over phone. They should provide product / process feedback to the team leaders. Interested candidates can apply online through ICICI Bank's website at http://www.icicicareers.com/careers/control/applyagainstjob?jobList=651435023